A Support Agent learns how you handle customer tension: acknowledge once, state facts, explain the next step and avoid defensive language. It is useful when the reply must be fast but the tone still matters.
The Support Agent is a trained behavior profile for the support teams and founders handling customers work you repeat on
iPhone. It is useful when the problem is not “write anything,” but “write this in the way
this role should think, decide and act.”
It remembers the reusable parts: tone, boundaries, facts to include, decision rules,
routine structure and corrections you do not want to repeat every time.
Start from the agent that matches the job: manager, sales, support, family admin, creator or another repeated role.
02
Give it the real draft.
Use selected text, a rough note or a message you are about to send. The agent works best close to the real context.
03
Correct the output.
Adjust tone, missing facts, boundaries and next steps. The correction is the training signal.
04
Save the rule.
The useful behavior becomes a private rule you can invoke again from ILURA, Share Sheet, Siri or Shortcuts where supported.
Train this agent
Start the Support Agent with one real message.
Pick one repeated task for this role, correct the first output, and save the rule. That is how ILURA moves from better writing to a private agent that learns your behavior.